Support Objectives

Naswell Care Ltd.’s Statements of Purpose

 

AIMS & OBJECTIVES OF Naswell Care Ltd.

Naswell Care Ltd. Ltd is a supported living & domiciliary care agency formed in 2011. We provide care services through local authorities. We are committed to provide the care to all our service users according to their wishes.

We are regulated by Quality Care Commission and all our services strive to achieve and exceed the care standards as laid out in Regulation Health and Social Care Act 2008 (Regulated Activities) Regulations 2010, Care Quality Commission (Registration) Regulations 2009 and the Care Act 2014. This Statement of Purpose should be read in conjunction with our Service User Guide.

MISSION STATEMENT of Naswell Care Ltd.

Enabling service users to maintain their independence, freedom of choice and the best quality of life as is possible within their own home. To provide training and support to enable staff to meet the requirements of legislations and to deliver high quality of care in a person-centered manner.

 

Welcome

We offer Supported Living and Domiciliary Care services in England. Our details are:

Naswell Care
Ltd, Unit 2, Office 8, Morelands Trading Estate,
Bristol Road, Gloucester,
Gloucestershire,
GL1 5RZ
Tel: 01452 722 791
Email: info@naswellcare.co.uk

Company registered in England & Wales, Reg. No. 7888829
Quality Care Commission registration Certificate number: 1-398527239

 

The care support is provided as follows:

SPECIALIST CARE SUPPORT: we provide care support services to those people who may need intensive support in their own homes. Such clients could be: People who have behavioural difficulties/challenging behaviours, those with mental health issues, drug and alcohol misuse, are sectioned under the Mental Health Act, have complex relations, epilepsy, autistic spectrum conditions, have various disabling syndromes and Ileostomy and colostomy care - changing of bags. All our carers are trained specifically to support clients who might display challenging behaviour. Our care workers will be trained in the procedure before performing any task with the service user, and a trainer with a relevant qualification will sign a form to indicate that the care worker has completed the training and is competent in undertaking the assigned care work.

PERSONAL CARE: Naswell Care Ltd. provides assistance with dressing and undressing, getting up and going to bed, bathing, washing, shaving, oral hygiene, care of skin and hair where appropriate, toilet and continence requirements, assistance with medication and other health related activities, manual handling, handling personal possessions and documents, and assistance with medical care where appropriate.

SOCIAL CARE: Listening and talking to people is regarded as an important part of delivering care. We can assist the client to keep in touch with their friends and relatives, help with letter writing, assisting with planning and shopping, assisting with paying bills and benefits collection, night sleep or sitting service and day sitting service.

DOMESTIC CARE: The support includes assisting with cleaning and housework, assisting with laundry and ironing and assisting with management of fuel and heating.

PROVISION OF MEALS AND DIETARY CARE: Food preparation at the client’s home and assisting with feeding. Care workers will NOT undertake tasks that require the skills and expertise of clinical professionals. Such tasks include: Any invasive procedures, Bladder washouts, Bowel evacuations, Ear syringing, Filling of oxygen cylinders, Injections - (involving assembling syringes, administering intravenously, controlled drugs) Lifting from the floor unaided, Naswell Care Ltd. does not provide nursing care services, Removing or replacing urinary catheters, Skin prick tests for diabetics, Toe and nail cutting and Tracheostomy care – changing tubes. It is the aim of Naswell Care Ltd. to provide a FLEXIBLE care service, responsive to each individual’s needs. At one end of the scale an individual may require an hour’s assistance each week, whilst at the other end of the scale 24 hour care may be required. Between these two extremes, are Naswell Care Ltd, Unit 2, Office 8, Morelands Trading Estate, Bristol Road, Gloucester, GL1 5RZ endless possibilities for the use of this service, tailor made for each individual.

 

Support Objectives

Naswell Care Ltd.’s Philosophy of Care aims to promote and reflect the values that focus upon the individual client, as being central to the care service planning and delivery of care.

Naswell Care Ltd. believes the best person to plan his or her future is that person. We help our clients to fulfil their expectations and aspirations and we enable them to make their own plans and decisions regarding their life.

The Agency aims to: Offer skilled care to enable people supported by us to achieve their optimum state of health and well-being. Treat all people supported by us and all people who work here with respect at all times. Uphold the human and citizenship rights of all who work and visit here and of all Service Users. Support individual choice and personal decision-making as the right of all Service Users.

Respect and encourage the right of independence of all Service Users. Recognise the individual uniqueness of Service Users, staff and visitors, and treat them with dignity and respect at all times. Respect individual requirement for privacy at all times and treat all information relating to individuals in a confidential manner. Recognise the individual need for personal fulfilment and offer individualised programmes of meaningful activity to satisfy that need of Service Users fulfilment staff.

 

Details of Registered Provider, Nominated Person and Registered Manager

Registered Provider:

Name: Naswell Care Ltd.
Naswell Care Ltd
Unit 2, Office 8
Morelands Trading Estate
Bristol Road
Gloucester
GL1 5RZ

Experience: Naswell Care Ltd. started operating in 2011 as a registered care provider with staff who have wide experience and many years of working in the care of vulnerable people. Our experiences include working with people with learning disabilities, challenging behaviours, mental health issues, people with complex health needs or people who need just a bit of support to enhance their quality of life.

Nominated Person:

Name: Nason Zikayo
Naswell Care Ltd
Unit 2, Office 8
Morelands Trading Estate
Bristol Road
Gloucester
GL1 5RZ

Experience: Qualifications: Registered nurse in learning disabilities (RNLD); BSc (Hons) Business Administration; City & Guilds Certificate in Quality Assurance; and Best Interest Assessor. Experience: Nason has over 12 years of post-qualifying experience working and caring for Adults with Learning Disabilities.

He has gained many skills from working with the Service Users that include those individuals with challenging behaviours, sectioned under the Mental Health Act, those diagnosed with autistic spectrum condition, those suffering from epilepsy, Asperger’s, those with sensory impairment and those with complex health needs.

Registered Manager:

Name: Nicholas Faulkner-Elliott
Naswell Care Ltd
Unit 2, Office 8
Morelands Trading Estate
Bristol Road
Gloucester
GL1 5RZ

Tel No: 01452 722791/07914839531

Qualifications and Experience: NVQ 3 and 4 (RMA) in Health and Social Care, IOSH, level 3 Education 18 years’ experience in working in care and residential settings Nicholas has 14 years in a management position.

Staff Profile:

A list of current staff and their qualifications is available on request and on display in the office. In addition to the staffing levels shown the Manager works 40 hours per week, most of which should be in addition to the levels displayed.

Naswell Care LTD Organisational Structure

Description of Our Services and Facilities

Services Offered

The following services are provided at Naswell Care Ltd.’s location:

  • Domiciliary care service

  • Supported living service

The following regulated activities apply to services provided by Naswell Care Ltd.:

  • Personal Care

Naswell Care Ltd. provides services for the following bands of Service User:

  • Learning disabilities and autistic spectrum disorder

  • Older people

  • Adults

  • Mental health

  • Physical disability

  • Sensory impairment

  • Dementia

  • People who misuse drugs and alcohol

  • People with an eating disorder

The following Care and Support Services are provided by Naswell Care Ltd.:

  • Alzheimer's

  • Eating Disorders

  • Autism

  • AHD

  • Palliative Care

  • Tourette’s/Tics

  • Cerebral Palsy

  • Epilepsy

  • Head/Brain Injury

  • Auditory Impairment

  • Motor Neuron Disease

  • Multiple Sclerosis

  • Neuropathic

  • Parkinson's Disease

  • Schizophrenia

  • Stroke

  • Visual Impairment

  • Speech Impairment

  • Convalescence

  • Respite Care

  • Day Care

  • Independent Living Training

  • Sheltered Housing

  • Service User Care Plans are reviewed on an individual basis, according to assessed need, but at least every month.

 

Therapeutic Activities

Naswell Care Ltd. has a policy of promoting the maintenance of Service Users’ normal social network and social activities. The Service User’s Care Plan includes a facility for recording life history, social networks and contacts, and preferences for activities and hobbies in order that the Service User is offered access to those networks and activities which are appropriate and desired.

 

Making a Complaint and Giving Compliments

We believe that complaints and compliments are a valuable indicator of the quality of our service, and an opportunity to improve that quality. We assure all Service Users that no-one will be victimised for making a complaint, we encourage Service Users to instigate the complaints procedure whenever they feel that this is necessary.

We do not wish to confine complaints to major issues. We encourage Service Users to comment when relatively minor matters are a problem to them, such as receiving cold food, or being kept waiting without explanation, or being spoken to in a manner that they do not like. It is our policy that all matters which disturb or upset a Service User should be reported, recorded, and corrective action should be taken. Only in that way can we work towards meeting our aim of continuously improving our service.

Our commitment is that:

  • All complaints will be taken seriously;

  • All complaints will be acted upon with fairness and impartiality;

  • You will receive a response within 24 hours of the complaint being made, and a final reply within 28 days;

  • If the complaint is upheld, you will receive a written apology and appropriate action will be taken to rectify the complaint, and you will be informed of what that action is;

  • Service Users are entitled to involve an impartial third party in the complaint procedure if they so wish.

Service Users and their representatives may take their complaints to persons in authority outside Naswell Care Ltd. For Service Users funded all or in part by Social Services or the Clinical Commissioning Group, complaints may in the first instance be directed to them.

For privately funded clients, a range of advocacy services are available locally and they will be happy to help you deal with the complaint. In the event of a serious issue and complaint, you should contact the CQC.

 

Addresses:

Director of Social Services:

Gloucestershire County Council,
Freepost RRAY-LAYL-HKJX Shire Hall,
Westgate Street, Gloucester,
GL1 2TG

Local Clinical Commissioning Group:

Gloucestershire County Council,
Customer Services Team, Freepost
RRAY-LAYL-HKJX Shire Hall, Westgate
Street Gloucester
GL1 2TG
Telephone:01452 427614

Care Quality Commission:

Care Quality Commission,
National Correspondence,
Citygate, Gallowgate,
Newcastle upon Tyne
NE1 4PA,
Tel: 03000 616161,
Fax: 03000 616171

The Local Government Ombudsman,

PO Box 4771,
Coventry CV4 0EH,
Tel: 0845 602 1983 or 024 7682 1960,
Fax: 024 7682 0001,
advice@lgo.org.uk

 

Advocates

  • Service Users have the right to access external agents who will act in their interests to help them solve problems, discuss concerns etc. The Registered Manager will be happy to provide information on local advocacy groups and other support networks.

  • Some of those currently known to us are:

    • Advocacy Trust Gloucestershire - Stroud, Cheltenham, Cotswold and Gloucester Suite 4, Westend Courtyard Westend Stonehouse GL10 3SL Telephone: 0845-051-1203 Email: admin@atglos.co.uk

    • Gloucestershire Chinese Women& 39;s Guild Voluntary Agencies Unit 1st Floor 75-81 Eastgate Street Gloucester GL1 1PN Website: www.gcwg.org.uk Telephone: 01452- 332088/01452-382886 Email: mewningchan@gcwg.org.uk

    • Gloucestershire Voices Social Enterprise Centre The Exchange Brick Row Stroud GL5 1DF Telephone: 07531-588333 Email: gloucestershirevoices@hotmail.co.uk Opening times: Tuesday to Friday 8:30am to 5:00pm

    •  

Arrangements for your voting rights can be made through the:

Electoral Registration Office,
Gloucester City Council,
Herbert Warehouse,
The Docks,
Gloucester,
GL1 2EQ
Helpline on: 01452 396203/4
e-mail: elections@gloucester.gov.uk

 

Other documents

You are invited to review the latest CQC inspection report on the establishment, and the latest summary of Service Users’ and Service Users families’ views on the Services offered.

These are not included in this pack because they rapidly become out of date. A copy of each will be given to you on the service commencement subsequently published on the notice board in Naswell Care Ltd, and copies are available from the manager at any time.

Download our Complaints Form as a PDF.

Privacy and Dignity

We aim to respect your privacy and dignity at all times. Please speak out, or speak to the supervisor or Registered Manager if your privacy or dignity is not being respected.

Service Users’ privacy:

  • All Service Users have the right to be alone or undisturbed and to be free from public attention or intrusion into their private affairs. The staff of Naswell Care Ltd. are guests in home of the Service User.

  • Staff will enter a Service User’s property and rooms within the property only with express consent.

  • Staff of Naswell Care Ltd. respect the rights of Service User’ to make telephone calls without being overheard or seen by a worker.

  • Records will be designed, used and stored so as to assure privacy. Legislative controls over records, such as the Data Protection Act, will be adhered to, and the Service User’s explicit permission in writing will be sought before information is passed to any person other than those directly concerned with the care of the Service User.

  • Records will be made available to the Service User’s principal Carer and family according to the wishes of the Service User.

Service User’s dignity

  • Your dignity is a matter of prime importance to us, and all staff receive training in this area.

  • You will be asked for the name by which you wish to be addressed, and this name will be recorded on your Service User Plan and used by all staff. You are perfectly entitled to ask that your principal carers use one name, and others use another name. The level of familiarity is under your control. In the absence of information to the contrary, staff will address you formally, using your title and surname.

  • Staff are trained to be sensitive to your feelings when in company.

  • Naswell Care Ltd. seeks to reduce any feelings of vulnerability which Service Users may have as a result of disability or illness.